Joan Glausser
Product Owner/UPMC Health Plan
- Role
- Product Owner at UPMC Health Plan
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Joan Glausser
Highly motivated Learning and Development professional with 20+ years of experience in the creation of training programs in retail and technology environments. Accomplished Technical Writer. Proven ability in planning, developing, and managing multiple projects simultaneously. Experienced in managing and developing training/customer support departments. Possess a unique skill set (technical knowledge, instructional design knowledge, customer service knowledge) which allows me to deliver a very high level of customer care to all clients. Excellent analysis, communication, problem solving, and troubleshooting skills.
Experience
Product Owner
Dec 2021 — Present · Pittsburgh, PA, US
Education
University of Pittsburgh
Bachelor’s Degree, Psychology
University of Pittsburgh
Master’s Degree, Information Science/Studies
Skills
- Analysis
- Software Documentation
- Sdlc
- Product Management
- Curriculum Design
- Customer Service
- Technical Writing
- Cross-Functional Team Leadership
- Business Analysis
- Management
- Project Planning
- Training
- Sharepoint
- Program Management
- Instructional Design
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