Joan Gardner
Customer Service at BTC Electronic Components
- Role
- Order Management Representative at Btc Electronic Components
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Joan Gardner
Experienced customer service specialist supporting sales marketing teams with excellent skills in communicating key data to customers, employees and suppliers, with increased focus on driving customer satisfaction. Interacts with customers to provide and process information in response to inquiries, concerning products and services, order fulfillment, contracts, billing, and invoicing. Specialties: Dynamic, resourceful, dependable customer service specialist with extensive experience at Fortune 500 companies specializing in order management, contracts, billing, and sales support. Flexible, positive and responsive to change with a strong work ethic and attention to detail. Excellent communication skills with strengths in problem analysis and professionalism in face-to-face and telephone interactions.
Experience
Order Management Representative
May 2015 — Present · Wake Forest, NC
Confirm purchase orders, ensuring compliance with customer specific requirements. Review customer backlog and notify customers of status / delays. Access supplier portals, revise promise dates and validate quality clauses. Verify details of distributor orders and update system with acknowledged delivery dates. Handle customer/vendor expedites ensuring requested delivery dates are met.
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