Jo L.
Customer Service Programme Manager @Northern Powergrid
Signup · Get unlimited contacts
WORK HISTORY
Customer Service Programme Manager @Northern Powergrid
ABOUT JO L.
Highly experienced leader who is committed, driven and enthusiastic, and motivated to achieve and exceed targets, KPI’s and Critical Success Factors\"• Worked in Financial Services for over 20 years with roles spanning multiple operational areas • Experienced Call Centre Manager• Proven strong leadership and people management and development.• Proven strong communication, influencing and negotiation skills.• Excellent understanding of Customer Service and Collections performance drivers.• In depth knowledge of Operations planning and resourcing.• Proven experience in leading and actively managing business projects.• Strong delivery of improvements to customer contact strategies driven by strategic thinking.• Successfully implemented projects maximising performance and productivity.• Successfully implemented projects maximising customer experience and customer journey
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.