Jo H.
Senior Technical Support Specialist @Hive.co
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WORK HISTORY
Senior Technical Support Specialist @Hive.co
Toronto, ON, CA
Creating and managing intake processes using Slack, Jira and Linear, including communication with R&D and CX teams for holistic process buy-in- Technical documentation for internal teams via Notion and Figma- Troubleshooting and resolving bug tickets across multiple API, SDK, and other integrations while collaborating with external partners and dev teams- Shipping copy changes and UI updates as well as clean, reusable scripts for data manipulation to resolve customer needs and product limitations - Shipping internal admin tooling to simplify support processes and empower front facing teams (Python/Django, Javascript/React/Materials UI)
EDUCATION
University of Toronto
Bachelor of Fine Arts - BFA
UC Davis Continuing and Professional Education
Diploma of Education
ABOUT JO H.
On the lookout for my next technical writing or archiving project I want to help…
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