Jo F

Accessibility Customer Coordinator @Glastonbury Festival Events Limited

Pilton, GB

Superb customer service is my hallmark. As a front of house, hospitality, and guest experience specialist, I have a keen eye for detail and a knack for driving improvements.Exceptional organisation. Meticulous planning, tracking and reporting including incident responses.Stakeholder management is central to my approach; I don\'t just work with teams, I forge strong, collaborative relationships that drive mutual benefit and successful outcomes.Problem-solving and crisis management. I remain composed in high-stress situations and find the solution with the available tools. Strong communication. Clear, concise and consistent with all stakeholders. Briefing and deployment. Thorough briefings for crew and volunteers outlining roles, responsibilities, communication protocols and emergency procedures. Inclusive of welfare expectations.