Jo Eighteen
Head of Customer Experience @Biffa
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WORK HISTORY
Head of Customer Experience @Biffa
EDUCATION
The University of Edinburgh
Master of Arts - MA hons, Sociology
Strathclyde Graduate Business School
Master of Business Administration (M.B.A.), MBA
The University of Edinburgh
Master of Arts (M.A.), Sociology
ABOUT JO EIGHTEEN
Experienced Head of Change Management and Customer Experience with a demonstrated history of working in the waste, automotive and finance industries. Skilled in Negotiation, Business Planning, Operations Management, Customer Service Management, and Lean/Six Sigma Methodologies. Strong consulting professional with a Master of Business Administration (M.B.A.) from Strathclyde Graduate Business School, and Certified Customer Experience Professional qualification.
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