Jo Douse

WORK HISTORY

EDUCATION

ABOUT JO DOUSE

I transform complex business challenges into streamlined operational successes by orchestrating high-impact programs that drive customer acquisition, engagement, and business growth. With 18 years of experience spanning Amazon Prime Video, BT, and O2, I bring a unique blend of strategic vision and tactical execution to my roles.My value lies in my ability to- Simplify complexity and deliver results: I\'ve managed 30+ concurrent workstreams across global markets, successfully launching streaming services that reached millions of customers across EU and APAC and drove record-breaking acquisition metrics- Bridge technical and business objectives: My experience working across Product, Engineering, Marketing, and Operations enables me to translate strategic visions into executable roadmaps that resonate with both technical and non-technical stakeholders- Identify and capitalise on growth opportunities: I\'ve consistently delivered innovations that expand market reach, as demonstrated by the multi-million-pound Sports Acceleration Program that achieved +80 NPS and attracted millions of monthly active users- Lead with adaptability and resilience: I thrive in fast-paced environments where requirements evolve rapidly to ensure seamless and consistent delivery through both Agile and traditional methodologies.I don\'t just manage projects—I deliver transformative business outcomes by aligning cross-functional teams, ruthlessly prioritising initiatives, and ensuring exceptional customer experiences that drive measurable growth.I\'m focused on creating technology-driven customer experiences, process optimisation, and developing high-performance teams. Let\'s connect if you\'re seeking a program and project leader who genuinely delivers meaningful impact.