Jo-Anne Thomas
Customer Experience Leader | Delighting Customers!
- Role
- Regional Director, Customer Success at HopSkipDrive
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Jo-Anne Thomas
With over 13 years of experience in Customer Experience, Success, and Support, I’ve built and scaled teams that thrive on delivering personalized, impactful service to clients. I’m passionate about creating seamless experiences, driving operational efficiency, and fostering long-term customer relationships.A defining moment in my leadership journey was organizing a grassroots campaign in college to bring Michelle Obama to UC Merced as our commencement speaker in 2009. That experience taught me the importance of rallying people around a shared goal and working together to overcome challenges—lessons I carry into every project I lead.
Experience
Regional Director, Customer Success
Jul 2025 — Present
Education
University of California, Merced
Bachelor of Science, Molecular and Cellular Biology
2005 — 2009
Santa Clara High School
High School Diploma
2001 — 2005
University of Maryland, Baltimore (UMB)
Pharmaceutical Sciences
2009 — 2010
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