Jo-Anne Cain

Customer Experience Manager @Mi-Say - Employee Research & Listening Strategy Partners

GB

Customer Experience Manager at MI-SayLocation: United Kingdom | Industry: Employee Research, Experience & Listening StrategyI am an experienced Customer Experience Manager with a strong background in operations and a focus on helping organisations better understand their people through strategic employee listening.At MI-Say, I’ve spent the past 3 years supporting businesses in capturing meaningful feedback from new starters and leavers—two of the most important transition points in the employee lifecycle. We combine technology, psychology, and real human conversations to uncover the insights that matter most.What I do:Lead the design and delivery of tailored customer experience and feedback solutionsSupport organisations in choosing the right survey and reporting methods for their goalsFacilitate structured interviews and surveys to uncover what drives employee decisions to join or leaveTranslate data and feedback into actionable insights around culture, engagement, leadership, and retentionMI-Say’s flexible approach allows clients to focus on onboarding, offboarding, or both—and we work closely with them to ensure their strategy aligns with their broader people and culture goals.I’m passionate about improving the way organisations listen, respond, and evolve through employee experience data. My background in operations gives me a strong foundation in delivering high-quality services that create real impact.Key areas of expertise:Employee Experience & Listening StrategyOperational Leadership & Service DeliveryStakeholder EngagementSurvey Design & Qualitative AnalysisOnboarding & Exit Journey InsightsContinuous Improvement & Retention StrategyIf you\'re interested in improving how your organisation listens to its people, I’d be happy to connect.