Jo-Ann Rogan
Multimedia Strategist | SaaS Support Lead | Social Media Specialist | Detail-Driven & Deadline-Crushing
- Role
- Multimedia Support Director at Integrity
- Location
- Elkins, WV, US
- LinkedIn followers
- 500 followers
About Jo-Ann Rogan
I’m a results-driven digital strategist with 10+ years of experience blending creative…
Experience
Multimedia Support Director
Aug 2016 — Present
Multimedia Support DirectorXeddi / InsuranceDrip Led social media management and creative direction for InsuranceDrip, a SaaS platform helping insurance agents market themselves online. Researched, wrote, and designed engaging multimedia content tailored to InsuranceDrip’s brand voice and target audience. Developed and executed social media strategies for both B2B and B2C channels, significantly increasing brand visibility and user engagement. Conducted all user training, ensuring clients fully understood platform features and marketing tools. Provided daily live chat support, serving as the primary liaison between users and the development team to resolve issues and relay feedback. Tested new product features and updates, documented issues, and provided actionable feedback to the dev team. Used Asana to manage development priorities, track issues, and coordinate communication with users on feature updates and enhancements.
Education
Temple University
Bachelor of Science, Kinesiology and Exercise Science
1996 — 2000
Skills
- Creative Writing
- Windows
- Xp
- Servers
- Technical Support
- Citrix
- Social Networking
- Event Planning
- Editing
- Blogging
- Outlook
- Copywriting
- Software Documentation
- Social Media
- Customer Service
- Public Speaking
- Wordpress
- Social Media Marketing
- Research
- Copy Editing
- Press Releases
- Newsletters
- Writing
- Windows Xp
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