Chandramouly Jonnavithula

About Chandramouly Jonnavithula

As a highly experienced Global Command Center Leader, I bring a wealth of expertise in Incident Management, Availability Management, Problem Management, and Change Management leadership to the table. With over 15 years of experience in the banking industry, I have honed my skills in providing strategic direction and driving operational excellence within global command centers.In my role, I have led cross-functional teams of incident managers, problem managers, change managers, and other IT professionals to deliver high-quality services, ensure the availability of business-critical applications, and resolve complex issues efficiently. I have a profound understanding of ITIL best practices and have implemented various frameworks to streamline processes, reduce downtime, and minimize the impact of incidents on business operations.I have a proven track record of leading teams to manage high-pressure situations, deliver superior customer service, and drive continuous improvement. My expertise in stakeholder management, effective communication, and conflict resolution has enabled me to build strong relationships with senior leadership, business partners, and technical teams.Overall, I am a results-driven leader who is passionate about building and leading high-performing teams, driving change, and delivering outstanding results. I am committed to staying up-to-date with emerging technologies, industry trends, and best practices, and to leveraging my knowledge and experience to create value for my organization.

Experience

1. Associate Director Vice President

   First Citizens India

   Mar 2026 — Present · Bengaluru, IN

   Enterprise operations leader known for mastering the intersection of Incident, Problem, Change, and Release Management, while orchestrating cross-team collaboration to restore stability with precision and driving efficiency of ITSM through ServiceNow platform support

Education

• Aurora's Degree College - Osmania University (Hyderabad, A.P)

  B.Com, Commerce

Skills

• People Management
• Customer Service
• Performance Management
• Itil
• Offshoring
• Customer Relations
• Incident Management
• Business Process Improvement
• Service Management
• Banking
• Service Delivery
• Team Management
• Six Sigma
• Call Center
• Project Delivery
• Sla
• Itil Certified
• Oracle
• Requirements Analysis
• IT Operations
• Project Management
• IT Service Management
• Pre-Sales
• Change Management
• Sdlc
• Management
• Transition Management
• Bpo
• Vendor Management
• Business Intelligence