Jnapika Duvvi
Business & Data Systems Analyst | SQL, PL/SQL, RPA, Power BI, Tableau | Driving Automation, Compliance & Efficiency | U.S. Work Authorized
- Role
- Insurance Claims Automation at USAA
- Location
- New Haven, CT, US
- LinkedIn followers
- 500 followers
Experience
Insurance Claims Automation
May 2022 — Present
Led end-to-end automation initiative for insurance claims processing, including process analysis, RPA design, compliance alignment, and UAT. Delivered a 30% reduction in processing time, improved accuracy, and enhanced customer satisfaction while enabling scalable automation across workflows. Partnered with cross-functional teams to build the business case, define requirements, and ensure secure system integration. Created governance and training materials to support adoption and exception handling. Reported outcomes to executives, demonstrating strong ROI and positioning RPA as a strategic capability.
Education
MVGR College of Engineering
Bachelor's degree
2017 — 2021
University of New Haven
Master's degree
2023 — 2025
University of New Haven
Masters
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