Jnanesh Kumar
SDS EXR(Executive Relations) Specialist | Driving Leadership Escalations to Resolution | Strategic Support | LSSBB | LSSGB | Global Customer Experience
- Role
- Sds Exr(Executive Relations) Specialist at Amazon
- Location
- Mangaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jnanesh Kumar
I’m a results-driven operations and customer experience professional with 6+ years of success at Amazon, resolving executive escalations, managing last-mile incident response, and leading cross-functional improvements. My work has impacted thousands of customers and contributed to long-term systemic changes within Amazon’s global support ecosystem.
Experience
Sds Exr(Executive Relations) Specialist
Jun 2025 — Present · Mangaluru, IN
Resolving executive escalations for Amazon CEO, Senior VPs, and Directors with 98% resolution rate- Leading analysis of systemic issues and implementing process improvements- Managing stakeholder relationships across multiple business units and leadership levels
Education
IIBM Institute of Business Management
MBA – Master of Business Administration, Operations Management & International Business
2019 — 2021
Visvesvaraya Technological University
Bachelor of Engineering (B.E.), Mechanical Engineering
2015 — 2019
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