Jnanaranjan Behera
Branch operation Head- Axis Bank Limited
- Role
- Branch Operations Manager at Axis Bank Limited
- Location
- Bhubaneshwar, IN
- LinkedIn followers
- 500 followers
Experience
Branch Operations Manager
Dec 2023 — Present
Responsibilities Ensure administration of the branch & direct daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening, and customer service with a team of Tellers and Customer Service OfficersEnsure all customer complaints and issues are resolved to maintain high service standardsEstablish and strengthen all key customer relationships to generate sustained businessEnsure growth in account balances and achievement of aggregate cross-sell points targetEnsure maintenance of cash balance as per Cash Retention LimitControl and monitor leakage of income, office accounts, and anti-money launderingsEnsure compliance with banking rules, regulations, and procedures, review vault register and overdue managementReview branch operations reports and track exceptional transactionsHandle internal and external audit processes and attend to audit queries immediatelyEnsure that all customer service officers are adequately trained on the products, processes, and various policies of the bank
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