Jennifer Wilt

About Jennifer Wilt

Operational Excellence & Business Transformation leader with a passion for aligning people, systems, and operations to drive meaningful change. I lead large scale enterprise initiatives that transform culture, optimize business processes, and prepare organizations for the future of work. With 20+ years of experience spanning energy, automotive, consulting, and non-profits, I specialize in solving complex challenges through cross-functional collaboration and data-informed strategies.As a strategic thinker and systems integrator, I thrive where transformation meets execution — ensuring that change is not only adopted, but sustained. Now expanding my toolkit with a certificate in Artifical Intelligence: Business Strategies and Applications, I’m exploring how human-centered AI can accelerate transformation while preserving culture and empowering workforces.AREAS OF EXPERTISE: Operational Excellence: Process Design & Optimization, Continuous Improvement/Lean Six Sigma, Risk Management & Mitigation, Safety Management Systems, Root Cause Analysis, Customer Experience & Satisfaction, Journey Mapping, Regulatory Compliance Organizational Development: Change Management (ADKAR), Culture Transformation, Stakeholder Analysis & Engagement, Benchmarking, Workshop Facilitation, Change Readiness, Training Strategy Strategic Communications: Communication Planning, Internal Communication, Employee Engagement, Executive Communication, Brand & Reputation Management, Content Strategy, Marketing Project Management: Cross-Functional Coordination, Resource & Timeline Planning, Performance Measurement, Assessments, Data Analysis, Budget & Forecasting, Relationship Management Leadership: Talent & Workforce Planning, Mentoring & Coaching, Performance Management, Remote Team ManagementSOFTWARE PROFICIENCIES SAP (CRM)| Qualtrics (NPS)| IBM Maximo | Microsoft Office Full Suite | Smartsheet | Trello | Zoom | Co-Pilot | ChatGPT

Experience

1. Manager, Gas Pipeline Safety

   DTE Energy

   Jun 2022 — Present

   Lead the DTE Gas implementation of its Pipeline Safety Management System (PSMS), including the change management and employee engagement strategy to drive culture change across all levels of the organization; lead the development and oversight of various PSMS programs and processes, including the Annual Risk Review, Incident Investigations (Root Cause Analysis), Employee Pipeline Safety Observations, Corrective & Preventative Actions, and Management of Change

Education

• Oakland University

  B.A., Communications / Minor in Public Relations

  2002 — 2004

• Central Michigan University

  M.S., Administration

  2006 — 2008

Skills

• Speech Writing
• Community Outreach
• Advertising
• Publicity
• Editing
• Communications Planning
• Event Planning
• Social Media
• Marketing
• Public Relations
• Internal Communications
• Media Relations
• Fundraising
• Corporate Communications
• Public Speaking
• Strategic Communications
• Marketing Communications
• Newsletters
• Crisis Communications
• Press Releases