Jonathan Weinberg

About Jonathan Weinberg

I am an accomplished leader with 20+ years measurable success in leading High Performing Customer Success, Account Management, Sales, and Service Delivery Teams in SaaS/Software. I am a passionately Customer-centric and Revenue focused expert actively sought out to devise and launch tactical Customer Success Plans that achieve Revenue Growth and drive Customer Value while being dedicated to building, scaling, and leading highly capable customer focused teams in Public, Private, and Start-Up Environments. Throughout my tenure, I have led successful Sales Teams, Alliance/Partner Teams, and most recently World Class Service Delivery and Customer Success Teams. This success is illustrated as follows:• Achieved Revenue Retention Rate of 100%+• Achieved Renewal Rates of 90%• Increased Upsell/Cross-sell rates from 30% to 50%• Maintained or bettered 96% Customer Retention• Assimilation of Staff, Customers, Platforms, and Organizational Processes for 6 Enterprise Acquisitions• Grew Tangoe Channel/Partner Sales by 500% • Restructured/Revamped Customer Success Program within Organization including Training, Coaching, and Mentoring of Operations staff to become more Customer-centric.• Contributed to Revenue Growth of $25M to $225M during tenure.Specific Expertise:Revenue Growth & Retention StrategiesClient Retention StrategiesStrategic Account Planning & ExecutionCustomer Relationship ManagementDriving Growth and Communicating ValueCross-Team CollaborationChange Management & Transformation Building & Scaling High Performing TeamsCoaching & MentoringBudgeting & ForecastingP & L ManagementOrganization SkillsQuota AttainmentSelling Complex Enterprise SolutionsAdoption & UtilizationProject ManagementContract Negotiation and ClosingSelling & Communicating @ C- LevelContact Info: w••••••••@gmail.com

Experience

1. Managing Partner

   Jkb Llc

   Sep 2018 — Present · Salt Lake City, UT, US

   Passionately Customer-centric Management Consulting that supports organizations in defining Customer Success programs, Driving Revenue Growth through Upsell and Cross Sell initiatives, building and training staff, producing KPI\'s and metrics for performance measurement, as well as defining comp plans to drive behavior and results.

Education

• St. Lawrence University

  Bachelor's degree

Skills

• Cross-Functional Team Leadership
• Strategy
• Solution Selling
• Salesforce.com Administration
• Management
• Strategic Planning
• Business Alliances
• Complex Sales
• Enterprise Software
• Process Improvement
• Contract Negotiation
• Leadership
• Salesforce.com
• Telecommunications
• Team Management
• Client Retention Programs
• Managed Services
• Mms
• Mobile Devices
• Professional Services
• Account Management
• Wireless
• Strategic Partnerships
• Compensation Planning
• Business Development
• Saas
• Direct Sales