Jennifer Shafley
Instructional Designer @MSU Federal Credit Union
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WORK HISTORY
Instructional Designer @MSU Federal Credit Union
East Lansing, MI, US
EDUCATION
Siena Heights University
Bachelor of Arts - BA, Digital Communication and Media/Multimedia
Lansing Community College
Associate's degree, Computer and Information Sciences, General
Bowling Green State University
Graduate Certificate, Instructional Design
Bowling Green State University
Master of Education - MEd, Educational/Instructional Media Design and Technology
SKILLS
ABOUT JENNIFER SHAFLEY
With over ten years of experience as an instructional designer, I am passionate about creating engaging and effective learning solutions that meet the needs and objectives of various audiences and stakeholders. My most recent position was as a Senior Instructional Designer at Intradiem, a leading provider of intelligent automation solutions for contact centers.In this role, I managed the end-to-end instructional design process, using Articulate Storyline, Articulate Rise, Camtasia, Adobe Creative Suite, and other software to develop micro-learning programs and content for technical and functional skills. I also collaborate with cross-functional project teams, ensuring training tasks are executed successfully throughout the project cycle. I have contributed to the development and implementation of learning solutions for internal and external customers, facilitating troubleshooting and improving customer service. I leverage my educational background in instructional media design and technology to create innovative and interactive learning experiences that enhance the performance and productivity of learners.
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