Jean Marie Elkins

About Jean Marie Elkins

I am a customer education and enablement leader with proven success in B2B SaaS and…

Experience

1. Head of Customer Enablement

   Nasuni

   Dec 2022 — Present

   Customer Enablement Manager (Director-Level Scope):Key member of the Customer Experience team, responsible for building and scaling Nasuni’s first global Customer Enablement function. Solely accountable for strategy, content creation, evangelism, promotion, and analytics of all education programs in a B2B SaaS and enterprise cloud storage environment.• Built the company’s first Customer Academy, which delivers role-based onboarding, certifications, and adoption content through a scalable self-service model• Created training used by customers, partners, and internal employees, accelerating time-to-value, strengthening product maturity, and enabling faster ramp-up across teams• Designed customer and partner certification frameworks from strategy through curriculum and content development; programs are fully built and ready to scale globally• Developed training for Nasuni’s entire product stack including new technical products pre-launch to ensure customer readiness at release• Instrumental in transitioning Nasuni’s product documentation from static PDFs to a self-serve, AI-assisted online experience• Evangelized and promoted enablement resources internally and externally to increase awareness and adoption• Owned all analytics and reporting, defined KPIs and tied education to adoption, retention, and partner readiness outcomes• Tech stack: LMS Workramp, Salesforce, Gainsight, Tableau, Document360, Canva, Camtasia, Jira, ElevenLabs AI, Workato, Highspot.

Education

• University of Washington

  B.S.

  2003 — 2005

• Western Washington University

  MBA

  2008 — 2010

Skills

• Event Management
• Business Development
• Instructional Design
• Email Marketing
• Public Speaking
• Budgeting
• Microsoft Office
• Editing
• Project Management
• Corporate Website Management
• Microsoft Excel
• Marketing
• Fundraising
• Marketing Strategy
• Curriculum Development
• Conflict Resolution
• Entrepreneurship
• Adult Education
• Leadership
• Social Media Measurement
• Social Media Marketing
• Higher Education
• Social Media Blogging
• Critical Thinking
• Public Relations
• Business Strategy
• Budgets
• SEO Copywriting
• Social Media
• Team Leadership
• Management
• Team Building
• Email Strategy
• Change Management
• Web Design
• Data Analysis