Jennifer Moser
Service Coordination Supervisor @Behavior Interventions, Inc
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WORK HISTORY
Service Coordination Supervisor @Behavior Interventions, Inc
Supervises, develops and leads a team of Service Coordinators and Administrative Assistants to meet organization’s goals, ensuring families receive quality behavior-analytic services- Provides staff training and development, monitors team performance, conducts employee reviews, completes required paperwork, and assists in the hiring of new staff- Conducts bi-weekly team meetings with the Service Coordination team- Provides individual supervision weekly and as needed to support employees with meeting performance objectives- Oversees all aspects of the insurance authorization process to ensure timely and thorough completion- Responsible for completion of tasks assigned to members of their team- Maintains client records in practice management system- Assists Behavior Analysts in submitting authorizations to insurance companies in atypical situations- Assists Behavior Analysts in responding to denied services- Attends peer reviews with Behavior Analysts to provide administrative support- Communicates with families and other providers as needed in atypical situations- Communicates with the billing department to understand and address billing and authorization discrepancies- Communicates and trains relevant staff on procedural or regulatory changes- Manages & maintains tools and workflows, and provides retraining as needed- Solves problems as needed to prevent any disruption to services- Collaborates with internal departments to optimize services and efficiency- Provides project support, i.e. business development, operations improvement plans
EDUCATION
Shippensburg University of Pennsylvania
Master’s Degree, College Student Counseling and Personnel Services
East Stroudsburg University of Pennsylvania
Bachelor of Arts (BA), Communications with a track in Public Relations, English
SKILLS
ABOUT JENNIFER MOSER
Dedicated administrative program manager with 4 years of IBHS operations experience in obtaining prior authorizations for ABA services and maintaining relationships with clients, families, clinical staff, and community members.
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