Jonathan Moore
Leader, Problem solver, strategic thinker and Speaker. Advocating Lean practices and Reliability Engineering through a lens of Observability.
- Role
- Domain Architect at Progressive Insurance
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Jonathan Moore
Outgoing and energetic IT professional with over 21vyears of experience in IT systems, infrastructure, and digital experience. My current focus is in Contact Center applications and digital experiences. When I\'m not supporting my customers you can find me advocating for LEAN IT practices, Site Reliability Engineering, and continuous improvement with customer value being a true North. I\'d love to connect and talk about journey\'s, story telling, and how when we fail we are taking the First, Act, in Learning.Through the years I have- Transformed an Enterprise Monitoring capability into a data platform providing real-time Operational Intelligence- Coached it leaders in Lean IT methodology- Lead efforts in maturing operations event management system - Established foundational architecture for Network Access Control for both virtual and physical work loads- Established infrastructure data ingestion pipelines into an analytics environment- Delivered Virtual Desktop Environment to contact center agents and support staff- Migration of a person 250+ remote operation to a centralized VoIP system- Development of a SIPREC based on demand voice recording solution- Migration of a Agent multi site call center service from traditional PCs, to a pure Virtual PC environment - Delivery of Enterprise wide infrastructure monitoring, capacity, and service mapping capability leveraging Splunk
Experience
Domain Architect
Jul 2022 — Present · Cleveland, OH, US
Define and outline the future contact center experiences while maintaining, modernizing, and evolving current systems that provide truly unique and differentiated digital experiences. Prior efforts as Architect focused on working across organizational boundaries with IT and business customers to bring Observability to the Progressive digital experience. Leads a team of 5 product owners in delivering 18 unique capabilities that transform data to information to be used for insights, intelligence, and drive automation.
Education
Ohio University
BS, Information Technology Systems
2000 — 2004
Skills
- Solution Architecture
- Avaya Products
- Ivr
- Unix
- Windows Server
- IT Operations
- Service Assurance
- Lan-Wan
- Dns
- Integration
- Wireless Networking
- Routing
- Voip
- Data Center
- Networking
- Vpn
- Avaya Pbx
- Network Architecture
- Ip
- Network Engineering
- Vmware
- Telecommunications
- H.323
- Siprec
- Sip
- Troubleshooting
- Cellular Communications
- Video Conferencing
- Telephony
- Qos
- Avaya
- System Administration
- Unified Communications
- Tcp/Ip
- Disaster Recovery
- Network Design
- Sip Trunking
- Cisco Technologies
- Cisco
- System Deployment
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