Joshua Mooney
CX technical leader
- Role
- Senior Director, Business Systems at ŌURA
- Location
- Bend, OR, US
- LinkedIn followers
- 500 followers
About Joshua Mooney
With over 20 years of experience in strategy, product, customer success, and technology, I have ramped product for multiple startups and big tech companies in the climate, health, connected home, and green energy arenas.I am passionate about using technology to drive operational efficiency and create positive impact in the world. My capabilities include integrating artificial intelligence (AI), building enterprise application infrastructure, managing cross-functional engagement, creating strategic partnerships, and building highly motivated and effective teams. I have a track record of delivering (early and under budget) innovative solutions that improve customer experience, increase retention, and drive growth.I am currently Director, Business Systems at Oura Health.
Experience
Senior Director, Business Systems
Nov 2025 — Present · Bend, OR, US
Responsible for Oura Member Experience systems architecture and capability roadmap. Building, enhancing, and administering applications and capabilities such as AI chat/email/copilot, CRM, contact channels (website, telephony, chat, email, messaging), customer community with the goal of optimizing our internal workflows and customer experiences.
Education
University of California, Berkeley, Haas School of Business
MBA, Finance, Energy
2003 — 2005
Dartmouth College
BA, Environmental and Evolutionary Biology
Skills
- Market Requirements Documents
- Wireless
- Venture Capital
- Web Applications
- Mobile Devices
- Energy
- Business Process Improvement
- Competitive Analysis
- Start-Ups
- Cleantech
- Agile Methodologies
- User Stories
- Product Development
- Management
- Team Building
- Project Management
- Agile
- Strategic Planning
- Mobile Applications
- Business Strategy
- Enterprise Software
- Home Automation
- Strategic Partnerships
- Voice of the Customer
- Software Development
- Program Management
- Testing
- Entrepreneurship
- Operations Management
- Saas
- Product Management
- Energy Management
- Use Case Analysis
- Software as a Service (Saas)
- Leadership
- Cross-Functional Team Leadership
- Strategy
- Process Improvement
- Consumer Electronics
- Cloud Computing
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