Jeannie Mondrus

About Jeannie Mondrus

With 29 years as Digital Product Management leader, I focus strategic initiatives to enhance customer self-service tools, including spearheading an Angular re-platform project. By leveraging UX research and data analytics, our efforts have achieved measurable improvements in user experience metrics. My role focuses on aligning product vision across cross-functional teams while fostering collaboration and innovation. As a Certified SAFe® 5 Product Owner Product Manager and Release Train Engineer, I bring expertise in Agile, UX, KPIs, and strategic planning to empower impactful digital transformations. Dedicated to driving operational excellence, I am committed to delivering user-driven solutions while mentoring and championing diversity through an internal women in technology group.

Experience

1. Director of Digital Product Management

   Spectrum

   Apr 2022 — Present · Denver, CO, US

   Spearheaded the development of my organization’s first AI product management agent, enhancing knowledge transfer and requirements generation- Directed a portfolio of 12 software projects, successfully reducing internet installation time from 30 to 10 minutes, recognized in the CEO\'s year-end message- Led a 40-person matrixed team to improve web/app customer experience, achieving a 24% reduction in support calls- Delivered an aggressive one-year platform rebuild of web and mobile app - Launched an analytics dashboard to monitor customer behavior and assist in prioritizing product work- Applied data insights to raise quality metrics to a record level of 98%- Owned annual roadmap and end-to-end delivery across product, engineering, design, and stakeholders- Resolved complex production issues via research and analytics, improving UX metrics 9.2% YoY.

Education

• Cornell University

  Leadership Program, Product and Technology

• University of Notre Dame

  Business, Management - Human Resource Mgmt and Organizational Development with International Business sequence

Skills

• Program Management
• Oracle
• Requirements Analysis
• Sdlc
• Sql
• Visio
• Html
• Access
• Sharepoint
• Ms Project
• Agile Project Management
• Crm
• Product Management
• Enterprise Software
• Xml
• Change Management
• Strategy
• E-Commerce
• Sybase
• Microsoft Excel
• Powerpoint
• Business Process
• Business Process Re-Engineering
• Webtrends Analytics
• Siebel
• Pmp
• Business Process Improvement
• Cognos
• Cross-Functional Team Leadership
• Agile Methodologies
• Microsoft Word
• Business Analysis
• .net