Jennifer L.
Program Manager, Risk and Regulatory
- Role
- Program Manager, Regulatory Operations at Stripe
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Jennifer L.
Program Management-Risk Business Process
Experience
Program Manager, Regulatory Operations
Feb 2025 — Present
Manage complaints programs end to end to ensure regulatory readiness and compliance and audit adherence-Lead our platform specific Complaints program, driving enforcement, monitoring and resolution-Continuously improve user-facing workflows to ensure operational streamlining for existing and new laws and regulations-Review and identify gaps and quality issues in our global complaint handling processes-Build expertise across a breadth of Stripe’s products and users through an understanding of the Complaints trends and user needs-Leverage deep regulatory expertise to collaborate with internal partners and users in complex user conversations
Education
University of California, Davis
Bachelor of Arts (BA), Economics
2009
Skills
- Leadership Development
- Customer Service
- Research
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Management
- Teamwork
- Accounting
- Guest Service Management
- Access
- Managerial Finance
- Administration
- Spanish
- Leadership
- Microsoft Word
- Bilingual-English/Spanish
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