Jeff Kopp
Customer Connect Administrator at Douglas Dynamics, Inc
- Role
- Customer Connect Administrator at Douglas Dynamics, Inc.
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Jeff Kopp
Specialties: Not sure about the level of expertise. But I like to discuss Casino…
Experience
Customer Connect Administrator
Dec 2010 — Present · Milwaukee, WI, US
Created this new department to specifically address the needs of the under appreciated link in our sales cycle – the end-user.• Created and responded to all e-mail/phone inquiries for all three brands regarding questions relating to tech service, warranty, product questions and Dealer questions.• Absorbed both Public Relations and Community Relations into Customer Connect as well and maintaining our social media strategy and responsibilities.• Created and analyzed our Google and Facebook ad campaigns.• Created and analyzed numerous End-user market research surveys to determine specific objective goals within the overall marketing strategic goals.• Exceeded objective goals with regards to phone and e-mail response time, brand awareness, End-users satisfaction and all Social media metrics.
Education
Creighton University
B.A.
1991 — 1995
Creighton University
DPT
1995 — 1999
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