Jonathan Hartline

About Jonathan Hartline

I love working at the intersection of business and technology; finding creative ways to apply information technology to solve problems and create value is my passion. Throughout my career, I have demonstrated my ability to do this by- Formulating and implementing functional strategies to transform IT departments- Partnering with business leaders to define technology roadmaps to optimize business processes and improve the customer experience- Finding innovative technology solutions and clever short-term workarounds to rapidly deliver on business objectives- Driving bottom-line cost savings by reducing complexity, rationalizing application portfolios, and outsourcing commoditized IT services- Managing the implementation of complex technology programs to deliver initiatives on time, on scope, and on budgetAs a Client Partner and Senior Director at Slalom, I work with clients to solve their most complex business problems and deliver business outcomes. I bring a deep understanding of IT and the experience of having worked “in the trenches” to strategic business discussions. I help executives and leaders understand what is possible and structure transformational technology programs to achieve their objectives. I build high performing teams and oversee the successful implementation of complex programs in partnership with my clients.Over the years, I have held a variety of senior management roles in information technology and consulting. My personal and professional experiences have taught me the following about myself- I am a natural problem solver and change agent- I thrive when faced with new challenges and situations- I can effectively sell ideas, products, and services- I am a skilled communicator- I find tremendous satisfaction in building teams, coaching, and mentoring othersMy superpower is my integrity which I demonstrate by- Being honest and doing the right thing, even when no one else is looking- Sticking to my commitments and delivering on them- Taking responsibility for my actions; owning my own mistakes and those of my team- Striving to serve others and act with compassion in all that I doProfessional Skills:Strategy Formulation | Strategy Implementation | Program Management | Business Relationship Management | Team Development | Contract Negotiation | Business Development | Account Management | Process Reengineering Domain Knowledge:Technology Strategy | Enterprise Architecture | IT Operations | IT Outsourcing | IT Governance | Management Consulting & Advisory Services | Automotive | Manufacturing | Sales & Marketing

Experience

1. Vice President, Client Success Leader Manufacturing, Retail, & Cpg (Midwest Usa)

   SoftServe

   Aug 2025 — Present · Detroit, MI, US

Education

• Michigan State University - Eli Broad College of Business

  MBA, Integrated Management

• Oakland University

  Bachelor of Science, Economics, Applied Technology in Business

Skills

• Business Process
• IT Strategy
• Leadership
• IT Governance
• Account Management
• Change Management
• Business Development
• Strategic Partnerships
• P&L Management
• Management
• Solution Selling
• Contract Negotiation
• Sales Management
• Governance
• Management Consulting
• IT Outsourcing
• Outsourcing
• Strategy
• New Business Development
• Managed Services
• Data Center
• Cross-Functional Team Leadership
• Business Strategy
• Organizational Design
• Process Engineering
• Cloud Computing