Jose M G.
Senior Process Improvement Manager @American Credit Acceptance
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WORK HISTORY
Senior Process Improvement Manager @American Credit Acceptance
I lead the design and delivery of technology solutions that power loan servicing—modernizing how loans are serviced through software, automation, and AI at enterprise scale.My work focuses on building production-grade servicing platforms that support the full loan lifecycle, including customer servicing, collections, disputes, loss mitigation, compliance, and reporting. I specialize in transforming complex, regulated servicing environments into scalable, AI-enabled systems that improve operational efficiency, customer experience, and regulatory confidence.Currently, I’m focused on: • Building agentic AI frameworks for loan servicing solutions (LLMs, tools, MCPs, RAG/KAG, orchestration) that are secure, observable, and compliant • Modernizing the AI-Driven Software Development Life Cycle (AIDLC) for servicing platforms—across planning, development, testing, code review, deployment, and observability • Developing automation-first servicing workflows that reduce manual effort while increasing accuracy and throughput • Measuring developer productivity and engineering ROI using real delivery signals tied to servicing outcomes • Establishing Centers of Excellence (COEs) that enable rapid innovation while maintaining strong governance in regulated environmentsI partner closely with product, servicing operations, risk, and compliance teams to ensure technology directly improves how loans are serviced, not just how software is delivered.
EDUCATION
Tecnológico de Monterrey
Bachelor of Science in Business Information Technology
Universidad Tecmilenio
Master of Business Administration - MBA
Ekonomická univerzita v Bratislave
Study Abroad Semester
SKILLS
ABOUT JOSE M G.
To be a professional capable of solving the various problems of organizations in creative and innovative ways, through analysis, optimization and the efficient use of Information Technologies. Always being a bridge between the business areas and Information Technology.
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