Josue Meiners

About Josue Meiners

Give me a problem, and I\'ll obsess over it until I can solve it. As an innovate thinker, I enjoy strategizing and uncovering creative solutions to complex challenges. I am a data-driven, outcome-oriented, customer-centric leader. My passions are for managing people, cross-functional collaboration, project management, process improvement, vendor management, root cause analysis, training delivery and development, quality compliance, and articulating the voice of the customer. I’ve been recognized for excellence in leadership, management, and customer experience. I have over 20 years of diverse work experience, including more than a decade of growth with Apple. My career at Apple has allowed me the opportunity to develop numerous skillsets in a fast-paced, dynamic environment, with invaluable lessons for how to effectively manage scale. As the Global Quality Program Manager at Dropbox, I instituted a robust program, creating multiple iterations of a quality standard that directly correlated with success metrics. I also introduced root cause analysis processes and reporting that effectively captured and articulated the voice of the customer (VOC). Additionally, I managed a team of Quality Assurance Analysts and devised and evolved their standard operating procedure to serve the needs of the business and customers. A strong desire to serve my community has led to unexpected recognition for my efforts. I’ve volunteered for various nonprofits, ultimately earning the Presidential Service Award. Additionally, I was recognized on the Oprah Winfrey Show for assisting in the apprehension of one of the FBI’s Most Wanted Fugitives. I was a member of the PlayVox Customer Council where I shared experiences and ideas for improving their software. Currently, I serve on the City of Austin Design Commission, offering input to developers for how they can provide community benefit with their projects.

Experience

1. Product Support Engineer - Apple Media Products

   Apple

   Jun 2022 — Present · Austin, TX, US

Education

• The University of Texas at Austin

  Project Management Certification

  2014

• University of Nebraska at Omaha

  Bachelor of General Studies, General Administration, Minor: Mass Communication

  1998 — 2002

• Universidad Latina de Costa Rica

  Master of Business Administration (MBA)

  2003