Joshua Doughty
Dynamic HR Leader | Director, Service Operations at Insperity
- Role
- Director, Service Operations at Insperity
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Joshua Doughty
Experienced Human Resources Professional with a demonstrated history of working in the industry. Skilled in Project Management, Leadership Development, Public Speaking, Customer Service, Employee Engagement and Retention, Employee Relations, Recruiting, Safety, and State and Federal Compliance. Strong human resources professional with a Bachelor of Arts (B.A.) from Campbell University.
Experience
Director, Service Operations
Dec 2021 — Present · Houston, TX, US
Leads organizational transformation initiatives that strengthen employee engagement, retention, and service excellence; inspires teams to embrace innovative HR practices that enhance overall workforce performance.• Builds and maintains strategic partnerships with executive and cross functional leaders to elevate the employee lifecycle, improve internal service delivery, and enhance both employee and client satisfaction.• Oversees complex employee and client related escalations, collaborating with HR, Operations, and leadership teams to drive timely, fair, and effective resolutions that reinforce trust and high service standards.• Cultivates a culture of continuous feedback, accountability, and recognition, improving organizational performance and supporting long term employee retention.• Identifies, develops, and elevates emerging leaders by championing leadership development programs, providing coaching, and fostering continuous learning pathways that align with organizational goals.• Strengthens team cohesion and communication by proactively addressing interpersonal challenges, promoting inclusive team dynamics, and supporting an empowering work environment that drives productivity and employee satisfaction.
Education
Campbell University
Bachelor of Arts (B.A.), Education
2010 — 2013
Mount Vernon Nazarene University
Bachelor of Arts (B.A.), Music Performance, General
2008 — 2010
Skills
- Hospitality
- Education
- Classroom Management
- Employee Relations
- Piano
- Hospitality Industry
- Training
- Music History
- Chamber Music
- Music Theory
- Hotel Management
- Recruiting
- Music Education
- Employee Training
- Customer Service
- Music
- Conducting
- Hotels
- Hospitality Management
- Management
- Trumpet
- Human Resources
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