Josh D.

About Josh D.

Executive leader accomplished in optimizing customer operations, improving client relationships, scaling global customer support teams, leading executive level communications, and C-suite engagement. Recognized for building, engaging, and empowering teams of highly competent, talented professionals to exceed corporate expectations, while providing career development opportunities. SKILLS & CAPABILITIES INCLUDE: Building and developing highly performant, global technical support & customer success teams Identifying opportunities to monetize client facing operational services Deploying enterprise-wide customer success tools and systems Crafting and managing executive level communication campaigns targeted for both internal and external audiences Coordinating client engagement strategies and priorities across internal business/functional teams. Providing visibility, data, and insight into client needs based on industry research and internal data sets Partnered with executive stakeholders to align analytics priorities with internal growth strategies Influencing strategic direction and decisions, prioritizing plans across functional areas, and enabling clear, cohesive partner engagementCORE COMPETENCIES INCLUDE:Customer Success Operational Management – C-level Comms – Cross Functional Collaboration – C-Level Presentations – Data Analytics – Project Management – Client Relationship Management – Product & Service Marketing – Consultative Solution Development – Process Optimization – Problem Solving & Analysis – Staffing

Experience

1. VP, Global Customer Support

   Centric Software

   Nov 2024 — Present · Campbell, CA, US

Education

• Miami University

  Bachelor of Science (BS), Marketing/Marketing Management

• Miami University

  Bachelor of Science (BS), Management Information Systems

Skills

• Consulting
• Analytics
• Product Support
• Account Management
• Change Management
• Enterprise Software
• Business Continuity Planning
• Customer Service
• Crm
• Saas
• Data Analysis
• Project Management
• Strategic Planning
• Management Consulting
• Salesforce.com
• Risk Management
• Team Management
• Team Leadership
• Customer Relations
• Business Analytics
• Program Management
• Management
• Customer Relationship Management (Crm)
• Vendor Management
• Process Improvement
• Aml Compliance
• Business Analysis
• Marketing
• Business Process Improvement
• Solution Selling
• Requirements Analysis
• Cloud Computing
• Product Management
• Training
• Business Development
• Requirements Gathering
• Cross-Functional Team Leadership
• Strategy
• Leadership
• Leadership Development