Joseph McNeal
IT Rockstar, Gamer, and Music Enjoyer
- Role
- Technician at Network Depot
- Location
- Woodbridge, VA, US
- LinkedIn followers
- 500 followers
About Joseph McNeal
Experienced IT professional and Virtual Chief Technology Officer (vCTO) with a strong background spanning Helpdesk, NOC Engineering, and strategic technology leadership within the information technology and services industry. Proven ability to align IT operations, security, and compliance initiatives with business objectives while driving efficiency, reliability, and risk reduction.Highly skilled in Microsoft 365 ecosystem, Windows Workstation and Server environments, technical support, and remote monitoring and management (RMM) platforms including Kaseya RMM and ConnectWise Automate. Hands-on experience designing, deploying, and managing secure IT infrastructures, optimizing MSP toolsets, and leading proactive monitoring and response strategies.Strong focus on cybersecurity and compliance, including guiding organizations toward CMMC compliance through policy development, control implementation, and risk management best practices.A results-driven technology leader with a Bachelor’s degree in Network Security from ECPI University and an MBA in IT Management from Western Governors University, combining deep technical expertise with business-focused decision-making and executive-level advisory capabilities.
Experience
Technician
Aug 2024 — Present · Herndon, VA, US
Lead tech for multiple compliance focused organizations, providing help desk support for over 100 other organization, 100% CSAT score, and leading ticket closer month over month. Lead creation of processes for client support, assisted other technical staff on complex tickets, assisted account management staff in client guidance and complex problem resolution.
Education
ECPI University
Associate's degree, Network Security
2012 — 2013
ECPI University
Bachelor’s Degree, Network Security
2014 — 2015
Western Governors University
Master of Business Administration - MBA, IT Management
2018 — 2021
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