Jeff McCoshen
Director of Professional Services @Ribbon Communications
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WORK HISTORY
Director of Professional Services @Ribbon Communications
Ottawa, ON, CA
I lead the post-sales project delivery organization across Canada, overseeing the successful implementation and ongoing support for a portfolio of 22 diverse enterprise and carrier customers. I am accountable for end-to-end project execution, ensuring on-time, in-scope delivery that consistently exceeds client expectations while driving high levels of customer satisfaction and retention. My responsibilities include proactive risk identification and mitigation, detailed revenue forecasting, cost management, and full P&L ownership for the Canadian professional services business. I mentor and develop a high-performing team of project managers, consultants, and delivery specialists, while partnering closely with sales, product, and executive leadership to align services strategy with overall company objectives and contribute to scalable, profitable growth nationwide.
EDUCATION
Queen's University
BSCE, Electrical Engineering - Communications
SKILLS
ABOUT JEFF MCCOSHEN
I’m a technology and delivery leader with 20 years of experience leading complex product, R&D, and delivery organizations. I bring a strong technical foundation combined with disciplined execution, strategic thinking, and people leadership to consistently deliver high‑quality outcomes at scale.My career has focused on driving results through clarity, structure, and accountability—aligning strategy to execution, strengthening operational discipline, and building teams that perform reliably in demanding environments. I’m known for stepping into ambiguity, simplifying complexity, and ensuring initiatives are delivered on time, with quality, and with measurable business impact.I lead with a balance of technical credibility and business pragmatism, enabling effective decision‑making across engineering, operations, and leadership teams. I place a strong emphasis on customer engagement, data‑driven performance management, and developing leaders who create durable, high‑performing organizations.Core strengths include:*Product R&D and large‑scale delivery*Program and portfolio leadership*People leadership and talent development including cross-functional teams*Operational excellence, DevOps, and service delivery*Executive‑level communication, KPIs, and performance managementI’m driven by building organizations that execute with confidence, deliver predictable results, and continuously raise the bar.
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