Jeanne Marie Bidon

Front Desk Associate @Massage Envy

Milford, CT, US

Maintained a clean, organized, and professional front desk and treatment area to create a welcoming and relaxing environment for all clients- Provided exceptional customer service both in person and over the phone by engaging clients in friendly conversation, addressing concerns, and ensuring all their needs were met before and after appointments- Promoted ongoing sales, seasonal promotions, and service packages; regularly encouraged and sold monthly memberships by highlighting long-term benefits to clients- Supported membership retention efforts by offering flexible options, such as membership freezes, to clients considering cancellation, helping reduce attrition- Monitored and managed inventory of skincare and retail products to ensure items were fully stocked, up to date, and not expired, contributing to a safe and high-quality client experience- Assisted in managing service provider schedules, balancing workloads and optimizing daily appointment availability to support staff well-being and clinic efficiency.

University of East London

Bachelor of Laws - LLB

The London School of Economics and Political Science (LSE)

Master of Science - MS

Amity Regional High School

High School Diploma

The University of Edinburgh

Master of Laws - LLM