Jeanne Marie Bidon

Operations & Communications Specialist | Legal Support | Community Engagement | Digital Strategy

Role
Front Desk Associate at Massage Envy
Location
Orange, CT, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Jeanne Marie Bidon

As a multidisciplinary professional with a Bachelor\'s in English Law, a Master’s in…

Experience

  1. Front Desk Associate

    Massage Envy

    Sep 2023 — Present · Milford, CT, US

    Maintained a clean, organized, and professional front desk and treatment area to create a welcoming and relaxing environment for all clients- Provided exceptional customer service both in person and over the phone by engaging clients in friendly conversation, addressing concerns, and ensuring all their needs were met before and after appointments- Promoted ongoing sales, seasonal promotions, and service packages; regularly encouraged and sold monthly memberships by highlighting long-term benefits to clients- Supported membership retention efforts by offering flexible options, such as membership freezes, to clients considering cancellation, helping reduce attrition- Monitored and managed inventory of skincare and retail products to ensure items were fully stocked, up to date, and not expired, contributing to a safe and high-quality client experience- Assisted in managing service provider schedules, balancing workloads and optimizing daily appointment availability to support staff well-being and clinic efficiency.

Education

  • University of East London

    Bachelor of Laws - LLB

    2016 — 2019

  • The London School of Economics and Political Science (LSE)

    Master of Science - MS

    2020 — 2021

  • Amity Regional High School

    High School Diploma

    2012 — 2016

  • The University of Edinburgh

    Master of Laws - LLM

    2019 — 2020

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Jeanne Marie Bidon — Front Desk Associate at Massage Envy in Orange, CT, US | Unifers