Jagdish B.
Head of Global Ops-Lending | MBA SSBB CSM CSPO INSEAD
- Role
- Head of Global Operations - Mortgage Lending at Sutherland
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Jagdish B.
Sutherland Global Mortgage Practice HeadMBA - Indian Institute of Foreign Trade, Delhi (Gold Medalist) EMerging Leadership from Ohio Fisher College of Business Certified Six Sigma Black Belt - MSI / Certified Six Sigma Green Belt - QAI Certified Scrum Product Owner®/ Certified Scrum Master® - Scrum AllianceLed account growth to be featured in Top 25 - 2021 ($50 Mn -1300 FTE)TCS Contextual Master - Exponential Business Growth using Machine Learning Worked with 16 logos -$20-25 Mn each portfolio Residential Origination, Servicing, Data Aggregation, Settlement Services, and Term Life Insurance. Worked in Digital Transformation using Google Cloud Platform (GCP)-Infra modernization, application portfolio, application modernization, database and storage solution, smart analytics, artificial intelligence and security.Handled multi-site Global Delivery Locations - US, Mexico, Philippines, and India (multiple sites)Multiple Process Excellence projects done to accelerate new capabilities through digitization of LOS platform, document management, self-service portals, and direct data integration of external partnersWorking with internal teams on creating a digital workforce through RPA, NLP, Machine Learning & AI for Data aggregator - automated data gathering, extraction of unstructured data into a structured format for multiple mortgage documents Understanding of Data types and Visualization techniques and AI through data Represented in Innovation Day seminars - Banking practice in Canada/Mexico and Participated in Annual Mortgage conferences - Mortgage Bankers Association, USARepresented in Settlement Services conference - Title and Appraisal Worked with End-to-End Origination, Processing, Underwriting, and Closing and Post Closing projectsWorked with cross functional teams - Process Excellence, Legal, Business control, Vendor Management and Business OwnersLed consulting workshops to understand & review the Originations data and end-to-end customer experience journey for their growth & transformation using \"click and collect,\"\"click and sign,\" and \"contactless fulfillment.\" Identified critical needs to sketch the solutions, like redesigning the operating model, deploying automation on activities like AI-powered imaging platform, cloud-based LOS, click-based third-party APIs for verifications, and flexible staffing needs to turn all those negative experiences collected during the investigation into the best moments powered by digital tools, third-party APIs, cloud, analytics, and machine learning/artificial intelligence
Experience
Head of Global Operations - Mortgage Lending
Aug 2024 — Present · Dallas-Fort Worth, TX, US
Education
Bhavans College
Bachelor of Commerce (BCom)
INSEAD
Growth and Transformation Leader Program
Indian Institute of Foreign Trade
Executive Masters (MBA) in International Business -Gold Medalist
2006 — 2008
The Ohio State University Fisher College of Business
Business Administration
Scrum Alliance
Certified Product Owner
The Ohio State University Fisher College of Business
TCS eMerging Leadership Seminar
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.