Matt Randall

Customer Success Manager, Large Enterprise @IDC

Needham, MA, US

In my current role, I\'m the lead author of our clients\' success stories. I partner with them to ensure our solutions are not just implemented but truly integrated into their business narrative. By understanding their unique challenges and goals, I drive revenue growth through strategic upselling and cross-selling. One of my proudest achievements? Leading onboarding and training initiatives that boosted product engagement by 20% – a testament to the power of clear communication and tailored support. I also act as the voice of the customer within IDC, collaborating across teams to ensure their needs are met and their stories are heard. Key Achievements- Drove revenue through upselling, cross-selling, and retention strategies- Increased product engagement by 20% through effective onboarding and training- Reduced churn and gathered client feedback through regular check-ins.

University of Central Florida

Bachelor of Arts - BA

Saint Leo University

Master of Business Administration - MBA