Juan Martin Russo
Masters Student at UConn School of Social Work
- Role
- Producer Service Provider at State Farm
- Location
- Hartford, CT, US
- LinkedIn followers
- 500 followers
About Juan Martin Russo
I’m currently pursuing my Master of Social Work at the University of Connecticut, with a…
Experience
Producer Service Provider
Jun 2015 — Present · US
Consistently manage at least 5 new and over 50 existing customer accounts weekly, driving 90% client retention. Customers are known to leave an appointment with me extremely confident in their insurance coverage. Use patience and mindful tactics to calmly and adeptly handle high volume of client sessions, both scheduled and walk/call-ins, allowing for an efficient and high bandwidth for the sake of maximizing client assistance. Employ trauma-informed care and de-escalation techniques when addressing shaken clients who are reporting car accident claims, resulting in calmer and more relaxed clients in times of fret. Adeptly assist Spanish-speaking clients, which comprise over 60% of agency clientele, who need language accommodation. These clients frequently express feelings of empowerment, driving conversion rates. Deliver on average over five daily auto insurance quotes, going the extra mile to provide prospective clients a genuine consultation, which builds rapport and trust with the community in regard to our agency. Licenses: Property & Casualty and Life & Health Insurance
Education
University of Connecticut School of Social Work
Master of Social Work - MSW, Social Work
2025
Skills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Public Speaking
- Microsoft Office
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