Jugeshwar Mandal
Service Desk Support L1
- Role
- Service Desk Support L1 at Uber
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Jugeshwar Mandal
I am an IT Service Desk professional with hands-on experience in providing technical…
Experience
Service Desk Support L1
Nov 2017 — Present · Gurgaon, IN
Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.• Providing service, maintenance, repairs and upgrades for all computers and peripherals as well as routine moves, adds and changes.• Contacting and collaborate with software and hardware vendors to solve technical issues as needed.• Providing technical troubleshooting and problem solving.• Providing basic A/V, mobile device management, and network support.• Troubleshooting network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.• Triage, assign, and escalate all incoming tickets.• Prepare new hire hardware for deployment.• Order, receive, unboxing and organizing deliveries.• Track and issue hardware, software, and peripherals• Working on Jira and SNOW ticketing tools.
Education
Delhi University
Bachelor's Degree
2012 — 2015
Govt Sarvodya Bal Vidhyalya Vivek Vihar Delhi-110092
12th
2002 — 2008
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