Jamison MacKillop
SaaS implementation leader | The first 30 days determine the next 3 years
- Role
- Team Lead, Implementation at Wisetail, An Intertek Company
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Jamison MacKillop
Hi there, I\'m Jamison. I lead the implementation team at Wisetail, where I:– Keep the team CSAT above 4.85 consistently– Cut launch times by clearing roadblocks quickly– Partner with sales to build implementation confidence, driving ARR– Get called reliable, with some customers saying,\"I\'ll miss you!\" when a project is complete (can you imagine a software project that evokes that kind of emotion?)I\'ve done a lot of these onboarding projects (really, a lot), so I know what risks can stall a project. I understand apprehension about learning new tools. I know you have a myriad of competing priorities. I know software implementation isn\'t usually in your top-five list of favorite workplace responsibilities. That said, I meet you where you are – whatever your skillset or knowledge level – and shepherd you to launch.Then, we can do the cool handshake as seen in the 1987 sci-fi classic Predator (the one between Arnold Schwarzenegger and Carl Weathers).Let\'s connect! Message me and say hello
Experience
Team Lead, Implementation
Jan 2025 — Present · Indianapolis, IN, US
Lead the Wisetail implementation team to onboard new Wisetail customers. Maintain a 4.85 CSAT and above. Partner with sales team to build onboarding confidence before implementation, contributing to ARR.
Education
Butler University - Lacy School of Business
Master of Business Administration (MBA), ongoing
Taylor University
Bachelor of Arts (BA), Media Communication
Skills
- Social Media
- Soundtrack Pro
- Nonprofits
- Video
- Graphic Design
- Event Planning
- Photography
- Photoshop
- Final Cut Pro
- Adobe Creative Suite
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