Jennifer della
Operations Coordinator @The Roberts Companies
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WORK HISTORY
Operations Coordinator @The Roberts Companies
Santa Monica, CA, US
Manage portfolio of 87 residential and commercial properties with units across Los Angeles- Coordinate with vendors and property managers to complete repairs, upgrades, and inspections- Report property analysis to key stakeholders and ensure compliance with city regulations- Resolve maintenance issues within 24-72 hours, improving Tenant Satisfaction Score- Reduced work order backlog by 20%, improving Tenant Retention Rates
EDUCATION
Sherman Indian High School
Diploma
University of California, Berkeley
Bachelor of Arts (B.A.), Native American Studies
Scripps College
Fine Arts, Humanities, Natural Sciences, Social Sciences
California Baptist University
English Language and Literature, General
SKILLS
ABOUT JENNIFER DELLA
I’m an operations leader and customer experience professional passionate about creating exceptional experiences for customers and internal teams. I know how to drive efficiency, solve complex problems, and build lasting relationships that fuel growth.I’ve streamlined processes, enhanced team performance, and consistently elevated the customer experience. I combined data-driven decision-making with a people-first mindset that helped scale operations while maintaining a strong service standard.My experiences have sharpened my communication, relationship management, and solution-driven support essential to creating success stories for customers and businesses.I’m passionate about delivering measurable results and making a meaningful impact where I can bridge operational excellence, customer advocacy, and optimized workflows to drive product and service improvements.Looking ahead, I’m excited to bring my operational and customer experience expertise where collaboration, innovation, and customer-centricity are the foundation of any business. If you share my passion, add me to your network! Let\'s build together.
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