Jennifer della

About Jennifer della

I’m an operations leader and customer experience professional passionate about creating exceptional experiences for customers and internal teams. I know how to drive efficiency, solve complex problems, and build lasting relationships that fuel growth.I’ve streamlined processes, enhanced team performance, and consistently elevated the customer experience. I combined data-driven decision-making with a people-first mindset that helped scale operations while maintaining a strong service standard.My experiences have sharpened my communication, relationship management, and solution-driven support essential to creating success stories for customers and businesses.I’m passionate about delivering measurable results and making a meaningful impact where I can bridge operational excellence, customer advocacy, and optimized workflows to drive product and service improvements.Looking ahead, I’m excited to bring my operational and customer experience expertise where collaboration, innovation, and customer-centricity are the foundation of any business. If you share my passion, add me to your network! Let\'s build together.

Experience

1. Operations Coordinator

   The Roberts Companies

   Aug 2025 — Present · Santa Monica, CA, US

   Manage portfolio of 87 residential and commercial properties with units across Los Angeles- Coordinate with vendors and property managers to complete repairs, upgrades, and inspections- Report property analysis to key stakeholders and ensure compliance with city regulations- Resolve maintenance issues within 24-72 hours, improving Tenant Satisfaction Score- Reduced work order backlog by 20%, improving Tenant Retention Rates

Education

• Sherman Indian High School

  Diploma

  2003 — 2007

• University of California, Berkeley

  Bachelor of Arts (B.A.), Native American Studies

  2007 — 2012

• Scripps College

  Fine Arts, Humanities, Natural Sciences, Social Sciences

• California Baptist University

  English Language and Literature, General

  2006 — 2007

Skills

• Drupal
• Problem Solving
• Microsoft Powerpoint
• Hands-on Training
• Public Speaking
• Teamwork
• Punctual
• Research
• Social Networking
• Community Organizing
• Creativity
• Fundraising
• Program Development
• Microsoft Excel
• Nonprofits
• Highly Detail Oriented
• Google Drive
• Google Suite
• Salesforce.com
• Student Counseling
• Cvent
• Zendesk
• Training
• Skilled Multi-Tasker
• Student Engagement
• Microsoft Word
• Team Leadership
• Yardi Voyager
• Customer Retention
• Ultipro
• Customer Service
• Organization & Prioritization Skills
• Student Recruiting
• Microsoft Office
• Sales
• Microsoft Outlook
• Leadership
• Event Planning
• Social Media