Jessica Johnson

WORK HISTORY

EDUCATION

SKILLS

ABOUT JESSICA JOHNSON

As a Program and Operations Manager with a decade of experience in nonprofit and tech environments, I specialize in driving operational efficiency, optimizing processes, and leading teams to achieve impactful results. Throughout my career, I’ve spearheaded initiatives that streamline workflows, enhance team collaboration, and ensure alignment with strategic goals.At Brilliant Experience, I managed project scheduling and documentation for over 12 research studies, fostering collaboration across Product, Engineering, and Design teams. My efforts led to the development of standardized procedures that improved workflow, reducing project timelines by an average of 8 hours per week across multiple initiatives. Additionally, I championed a best practices initiative, creating a video database that streamlined the entire project lifecycle—from recruitment to insights presentations.In my previous role at College Living Experience, I led a team of six, focusing on staff retention and improving resource allocation. Through targeted efficiencies, I saved the organization over 300 hours annually, while increasing employee tenure from six months to two years. This leadership and focus on internal process improvements directly impacted the organization’s ability to deliver high-quality services to students.At La Vida Scholars, I secured $1.5M in funding by leveraging data-driven reports and restructuring workflows. This allowed the program to expand its reach by 33%, providing essential support to first-generation students and their families. I also managed a $1.2M budget, ensuring all financial processes were aligned with strategic growth objectives.My key skills include:Project ManagementStrategic PlanningCross-Functional Team LeadershipClient RelationsBudgetingResource AllocationProcess OptimizationOperations ManagementWith a strong foundation in both nonprofit and business operations, I bring a unique blend of expertise to every project, ensuring that outcomes are not only met but exceeded.I’d love the opportunity to discuss how my experience can benefit your organization. Feel free to reach out to me at j••••••••@gmail.com.