Jackie Lewis

Experience

1. Cse - Customer Success Executive

   Infor

   Nov 2021 — Present · US

   Primary point of contact throughout the customer journey, ensuring clients\' desired outcomes materialize. Aligning internal business rhythms, including Sales, Product Development, Support, Cloud Operations, and managed services. Accountable Customer Leader (ACL), providing one single point of contact for the customer, driving seamless collaboration. Strategic Relationship Management: Building and nurturing strategic partnerships with key customers, driving mutual benefit and success. Developing a deep understanding of customer needs and business goals to provide tailored solutions and recommendations. Proactively identifying opportunities for growth, upselling, and cross-selling, resulting in increased revenue. Executive Communication: Effective communication with executive stakeholders to align strategies, articulate value propositions, and address customer concerns. Presenting business cases, delivering executive-level presentations, and conducting strategic account reviews. Program/Project Management: Leading cross-functional teams in the execution of complex projects, ensuring successful delivery within budget and timeline. Developing and implementing project plans, tracking milestones, managing risks, and driving project governance. Applying best practices in program management methodologies to drive efficiency and quality outcomes. Customer Advocacy and Success: Championing customer needs and advocating for their interests within the organization. Collaborating with internal teams to address customer issues, resolve escalations, and ensure a positive customer experience. Continuously assessing and improving customer success metrics, driving customer satisfaction and retention.

Education

• Wright State University

  Master of Science - MS, Logistics, Materials, and Supply Chain Management, 3.9

  2010 — 2011

• Wright State University

  BS, Organizational Leadership