James Lewchuk

Vice President - Smb & Ic Operations Communications Lead @Citi

Architecting and delivering internal communications for SMB & IC Operations alongside corporate Public Affairs and five lines of businesses: Markets, Loans, Security Services, Risk & Control, and Information Services.• Managing the communications plan and program across all pillars, including leadership announcements, ad hoc communications, governance, talent, policy, diversity, and manager effectiveness.• Leading messaging approval process and coordination with 30+ Lines of Businesses communicators.• Advising business communicators on content, audience impact and omni-channel communications ACCOMPLISHMENTSo Created a forward reconciliation process within first month to track communications by the five lines of businesseso Enhanced management metrics that provided greater clarity on communications performance.