Jenny Malloy
Licensing & Permitting Portal Manager (Temporary Assignment) @Illinois Department of Commerce and Economic Opportunity
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WORK HISTORY
Licensing & Permitting Portal Manager (Temporary Assignment) @Illinois Department of Commerce and Economic Opportunity
Serving in a temporary assignment as Licensing and Permitting Portal Manager, overseeing the development of a new statewide licensing and permitting portal, coordinating requirements with internal teams, and supporting planning for future implementation and user experience.
EDUCATION
University of Illinois Springfield
Bachelor of Arts (BA), Business Administration
Western Illinois University
Master of Business Administration (MBA)
Robert Morris University - Illinois
Associates, Computer Aided Drafting & Design
SKILLS
ABOUT JENNY MALLOY
I am passionate about making public service easier to navigate for both the teams delivering it and the people who rely on it. As a public service administrator, I specialize in improving how work gets done: analyzing processes, optimizing workflows, and creating clear SOPs that build consistency and efficiency across government operations. I’m a fast learner who adapts quickly to new systems, responsibilities, and challenges. I am customer-driven and data-centered, always looking for the “why” behind delays, errors, or confusion. Whether I’m refining internal procedures, strengthening compliance, or improving reporting accuracy, I focus on solutions that are practical, scalable, and grounded in data-informed decision-making. I am equally comfortable working independently or collaborating with cross-functional teams, and I care deeply about delivering improvements that elevate public services. I’m committed to continuous growth and to doing work that makes a real difference.
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