Johnathan Estes

About Johnathan Estes

I am a consummate professional in everything I do, and I strive to obtain new skills and…

Experience

1. Outsourced Program Implementation Manager

   Upwork

   Sep 2024 — Present · US

   Serve as the primary (or sole) POC for high-value Enterprise clients• Coordinate with the Recruiting team to ensure that recruiters are finding the appropriate type and caliber of candidates to staff programs. Provide feedback to guide the recruiters to the desired outcome• Collaborate closely with Account Management partners to conduct pre-sales activities including: scoping projects, developing pricing models, and outlining statements of work.• Drive the hiring and onboarding process for project workers, including setting up contracts, providing access to necessary internal tools and systems, and collaborating with clients to get workers set up with necessary client tools and systems.• Establish program delivery documentation and trackers (e.g, Asana projects, financial trackers) to monitor project progress and financial performance.• Monitor program teams\' contracts, time logged, and project dashboards to ensure compliance and performance standards.• Conduct quality assurance on workers\' deliverables and manage turnaround times effectively.• Ensure timely reporting and resolution of project issues and client feedback.• Develop metrics for team performance evaluation and management.• Trusted to break down complex process problems and drive process improvement.

Education

• Indiana University Bloomington

  Criminal Justice, Pre-Law

  2002 — 2006