Jennifer Kwack
Product Design Leader @Deloitte Digital
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WORK HISTORY
Product Design Leader @Deloitte Digital
Rosslyn, VA, US
EDUCATION
Rhode Island School of Design
Bachelor's Degree, Illustration
Rhode Island School of Design
Master's Degree, Art and Design Education
SKILLS
ABOUT JENNIFER KWACK
I’m a product design leader bringing deep experience in accessible systems, AI UX, government-grade compliance, and leading teams through ambiguous, high-impact environmentsDedicated to build systems that people can trust, accessible, equitable, and designed for real-world impact. With 10+ years leading cross-functional design work across government, enterprise SaaS, and public-sector platforms, I specialize in simplifying complexity at scale: from rethinking benefits access for millions of users to enabling AI-powered content clarity through trust-aligned systems.At Deloitte, I’ve led design across national programs and multi-state healthcare portals, with a focus on accessibility (WCAG 2.1 AA), privacy, and inclusion. I’ve also worked on AI-integrated content systems, transforming compliance-heavy communication into user-friendly language with tools like Gemini.My work sits at the intersection of safety, system design, and responsible technology. I’ve coached UX teams, driven DEI talent strategy, and collaborated with engineers, policymakers, and researchers to embed human-centered design into the backbone of high-integrity systems.Certified in Google Creative Leadership (2024), ICAgile (2024), Design Thinking, and AI Strategy.
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