Senthil Kumar K

Specialist - Customer Service at Philips

Role
Specialist - Customer Service at Philips
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Senthil Kumar K

Healthcare IT professional having 19 years of experience on implementation and support…

Experience

  1. Specialist - Customer Service

    Philips

    Jun 2019 — Present · Bengaluru, IN

    Product Support for Philips PACS application and IT infrastructure• Primarily Supporting North America and Europe customers• Proactively monitoring application and infrastructure through monitoring tools like Nagios, Heartbeat and IDM• Analyzing and streamlining workflow processes for the continuous improvement of service delivery• Handling event, incident and problem tickets• Coach and mentor the team to improve the quality of service • Awarded by Philips for Customer First attitude

Education

  • University of Madras

    B.B.A

    2004 — 2007

  • University of Madras

    Master's Degree

    2011 — 2012

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Senthil Kumar K — Specialist - Customer Service at Philips in Bengaluru, KA, IN | Unifers