Jack Olcott
Digital Infrastructure | Low Voltage Solutions | Transformation Leader | Service Delivery and Operations Management
- Role
- Vice President - Operations and Development at Warren Technology Inc
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
Experience
Vice President - Operations and Development
Jan 2026 — Present
As VP of Operations and Development I am chartered to drive growth by aligning operational efficiency with strategic goals, while managing cross-functional teams, and optimizing customer success. Key duties include scaling infrastructure to support pipeline, enhancing capabilities and product delivery, and managing budgets to improve retention and ROI. Major Duties & ResponsibilitiesOperational Strategy & Execution: Develop and implement strategic plans to scale operations, enhancing productivity and supporting company growth.Product Development & Delivery: Collaborate with engineering to align operations with release roadmaps, ensuring high-quality, efficient delivery.Customer Success & Retention: Monitor customer experience, implement onboarding improvements, and optimize service delivery to maximize net retention.Performance Metrics & Reporting: Establish key performance indicators (KPIs) to measure and improve workflow efficiency.Team Leadership: Build and manage high-performing teams, fostering a culture of accountability.Budgeting & Process Optimization: Oversee operational budgets, vendor management, and cost control. Key Indicators of SuccessHigh ARR Growth: Driving significant Annual Recurring Revenue (ARR) growth through improved operational workflows.Customer Retention: Achieving high Net Revenue Retention (NRR) and Net Promoter Score (NPS) gains.Operational Efficiency: Reducing churn risk through improved onboarding and lifecycle process redesign.Scalability: Successfully scaling infrastructure to support business expansion.Goal Achievement: Meeting or exceeding company revenue goals through effective resource allocation.
Skills
- Itil
- Data Center
- Incident Management
- Service Delivery
- IT Management
- IT Service Management
- Disaster Recovery
- Outsourcing
- Pmp
- IT Operations
- Business Process Improvement
- Service Management
- Vendor Management
- IT Strategy
- IT Outsourcing
- Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.