Jamie K. Allen

About Jamie K. Allen

A seasoned hospitality professional with over 18 years of experience leading strategic initiatives across hotel operations, revenue planning, and employee development. I am committed to contributing to the growth and success of an organization through my expertise in hotel operations while continuing to expand and refine my own professional capabilities.

Experience

1. Hotel Manager Augusta Marriott at the Convention Center

   Marriott Hotels

   Apr 2023 — Present · Augusta, GA, US

   Worked alongside all the major Room aspects of the hotel. This includes Front Office, Housekeeping, Security, Engineering, and Revenue.* Increased Marriott Cleanliness scores in GSS above the brand for the first time since 2020.* Coached and developed two new Department Manages in their new roles in the company.*.Forecasted future trends and ensured rate efficiency* Develop and implement operational strategies to ensure the efficient and profitable operation of the hotel* Monitor and analyze operational costs and expenses to ensure budget goals are met* Oversee the daily operations of the hotel, including front desk, housekeeping, and maintenance* Ensure compliance with all applicable laws and regulations* Develop and implement policies and procedures to ensure the safety and security of guests and staff* Manage and motivate staff to ensure high levels of customer service* Monitor and evaluate staff performance and provide feedback* Develop and implement marketing strategies to increase occupancy and revenue* Negotiate contracts with vendors and suppliers* Monitor and analyze customer feedback to identify areas of improvement* Develop and implement strategies to increase customer satisfaction and loyalty

Education

• Florida Atlantic University

  Hospitality and Tourism Certificate

• North Augusta Senior High

  Honors Diploma, General

  1994 — 1998

• University of South Carolina

  Journalism

  1998 — 2003

• Florida International University

  Bachelor of Science - BS, Hotel, Motel, and Restaurant Management

• GMC - Georgia Military College

  Associate of Science - AS, Business Administration and Management, General

Skills

• Goal-Driven Leader
• Performance Reviews
• Employee Training
• Employee Relations
• Guest Recovery
• Inventory
• Accounting
• P
• Up-Selling
• Telephone Skills
• Brand Loyalty
• Receptionist Duties
• Hiring Employees
• Tourism
• Great Motivator
• Lodging
• Customer Service Management
• Team Leadership
• Rooms Division
• Leadership
• Goal Oriented
• Property Management Systems
• Customer Experience
• Switchboard Operator
• Loyalty Programs
• Committed to Customer Satisfaction
• Public Speaking
• Resorts
• Supervising
• Computer Proficiency
• Team Building
• Management
• Customer Service Training
• Hotel Management
• Presentations
• Guest Service Management
• Business Travel
• Hotels
• Positive Can-Do Attitude
• Microsoft Office