Jim Klauder
Head of Patient Care at Quest Health RPM, MBA Student at Penn State University
- Role
- Head of Patient Care at Morrison Healthcare
- Location
- Pompano Beach, FL, US
- LinkedIn followers
- 500 followers
About Jim Klauder
I am a Clinical Dietitian and Certified Diabetes Care and Education Specialist with…
Experience
Head of Patient Care
Sep 2024 — Present · Coral Springs, FL, US
Spearhead the development and operationalization of fully remote RPM programs for chronic conditions, including diabetes management through CGM and BGM technology for 800+ patients leading to an average decrease in blood sugar of 11% in 2 months- Train and manage a team of 6+ medical professionals including registered nurses, medical assistants, and administrative staff to monitor RPM data, communicate with providers, and provide patients with flexible support pathways- Created and optimized sales scripts for 15+ agents across 3 campaigns, supporting successful market introduction of a chronic disease management program to drive patient enrollment increase of 700%- Design and implement clinical workflows to transition patients from telehealth consultations to active RPM monitoring, ensuring continuity of care and compliance- Develop and implement the first set of KPIs for clinical staff within RPM programs, focusing on patient outreach efficiency, data accuracy, and timely provider communication to ensure consistency in performance and patient care- Establish partnership with a telehealth company to integrate RPM services into their care, creating a new revenue stream and onboarding over 250 patients- Created 20-page operational guideline manual and escalation procedures, designed call center workflows, and developed performance metrics to ensure program scalability and consistent care delivery
Education
Penn State University
Master of Business Administration - MBA
2022 — 2025
Chestnut Hill Academy
High School
2011 — 2015
Penn State University
Bachelor’s Degree
2015 — 2018
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